Service guarantee

Why do so many households trust Bayford to deliver a regular, dependable fuel supply? Well, a lot of it has to do with our experience. In the 80 years we’ve been in business we think we’ve come to understand just what our customers want.

In fact, we are so confident of this we offer you the following guarantee:

1. Price promise
Bayford's prices are checked daily against the competition. We guarantee the price quoted will be the price you pay - unless we can offer you an even better deal between placing your order and delivery.

2. Quality products
All our products are refined to the highest British Standard and optimised to give you the best possible performance and economy.

3. Professional, trained staff
Our sales staff will take your order in a friendly, efficient manner. All our drivers carry ID and, with up to thirty years’ experience, they can be trusted to leave your premises clean and tidy.

4. On-time delivery
We will agree a delivery schedule with you and stick to it. In the exceptional event of there being a problem, we will call in advance to let you know.

We pride ourselves on offering the highest level of customer service possible and that is why we feel confident in giving you the Bayford guarantee. We aim to meet and exceed our customers’ expectations.

We also listen to our customers and take your comments on board; it’s only by doing this that we can continue to improve.

If you have any comments about any aspect of our business, complete our feedback form and let us know how we can offer you an even better service.